At Shem Line, we aim to provide a smooth and trustworthy shopping experience for all our customers. To make shopping more convenient, we offer Cash on Delivery (COD) as a payment option on eligible orders.

What Is Cash on Delivery (COD)?

Cash on Delivery allows you to pay for your order in cash at the time of delivery instead of paying online. This option is ideal for customers who prefer paying only after receiving their products.

COD Availability

COD is available on selected products and eligible locations only.

Availability may vary based on your delivery address and order value.

Shem Line reserves the right to disable COD for certain areas, high-value orders, or during promotional periods.

COD Order Confirmation

To ensure genuine orders:

Our team may contact you via phone or WhatsApp to confirm your COD order.

Orders that cannot be confirmed may be automatically canceled.

Payment Method

Payment must be made in full and in cash at the time of delivery.

Please ensure you have the exact amount, as delivery personnel may not carry change.

Credit cards, debit cards, or digital payments are not accepted for COD orders.

Refusal & Non-Acceptance Policy

Refusing a COD order at the time of delivery without a valid reason may result in COD restrictions on future orders.

Repeated refusals may lead to permanent COD blocking for the customer account or delivery address.

Returns & Refunds for COD Orders

Returns are accepted according to our Return & Refund Policy.

For approved returns, refunds will be processed via bank transfer, store credit, or alternative method (cash refunds are not provided).

Shipping charges (if applicable) are non-refundable.

Delivery Time

COD orders are typically delivered within 3–7 business days, depending on location.

Delivery timelines may vary during sales, holidays, or unforeseen circumstances.

Failed Deliveries

If a delivery fails due to:

Incorrect address

Customer unavailability

Phone number unreachable

The order may be canceled without prior notice.

Right to Modify COD Policy

Shem Line reserves the right to update, modify, or cancel the COD policy at any time without prior notice. Changes will be reflected on this page.