Brand Name: Shem Line

Country: Pakistan

By accessing our website or placing an order with Shem Line, you agree to comply with and be

bound by the following terms and conditions.

1. General

• Shem Line is a registered business in Pakistan

• All products are scientifically formulated, lab tested, and approved

• Products are safe for normal use when used as directed

• Product images may slightly vary due to lighting or screen resolution

2. Product Information

• Most products are alcohol-free

• Any product containing alcohol is clearly mentioned on the label

• Products are for external use only unless stated otherwise

3. Pricing & Availability

• Prices may change without prior notice

• Product availability depends on stock

• We reserve the right to discontinue any product at any time

Delivery Policy

• We deliver all across Pakistan through trusted courier partners

• Delivery time is 3–7 working days depending on location

• Delays caused by courier services or unforeseen circumstances are beyond our control

• Customers must provide accurate delivery details

Refund & Replacement Policy

• We do not offer refunds

Replacement Conditions

• Replacement is applicable only if the product is damaged or defective at delivery

• Complaints must be reported within 3–5 working days of delivery

• Complaints must be submitted via email with order number and product images

• After verification, a Shem Line representative will contact the customer

• Replacement will be processed after approval

Not Eligible for Replacement

• Used or opened products

• Damage caused by customer mishandling

• Late complaints

Note: Shem Line reserves the right to approve or reject any replacement request after

investigation.

By placing an order, you agree to these Terms & Conditions, Delivery Policy, and

Refund/Replacement Policy.